Frequently Asked Questions

Assessments are $250 per month, due on the first day of each month.

An assessment that is not received within 10 days after its due date is past due, and a $25 late fee is charged for each month it remains unpaid. Interest is added after 60 days. Details are in the Delinquent Assessment and Fine Collection Policy on the Documents page: Documents

Pay online by e-check or credit card through the owner portal, one time or with recurring payments: assuredcam.appfolio.com

Or mail a check payable to Canyons Community Association, c/o Assured Real Estate, PO Box 29159, Phoenix, AZ 85038. Write your property address on the check.

No special assessment is anticipated at this time. Any proposed assessment would be noticed to owners and discussed at an open Board meeting.

Yes. Submit a Proposed Repayment Plan: Proposed Repayment Plan

Under the plan you pay current assessments on time plus the past due balance, generally within three months when the past due amount is one year of assessments or less. If the plan is not honored, the account may be sent to the Association's trustee for lien and possible foreclosure.

You can ask the Board to consider it. For late fees, interest, collection fees, or other charges use the Account Adjustment Request: Account Adjustment Request

For violation fines use the Fine Waiver Request, after the violation has been corrected, and include a total offer amount: Fine Waiver Request

Under the Rules Enforcement and Fine Resolution, fine waiver requests must be made within 90 days of the hearing. Collection actions continue while a request is pending, and approval is not guaranteed.

Sign in to the owner portal (assuredcam.appfolio.com). If you have an auto payment set up, it is listed in the Scheduled Payments section on the Home or Payments tab.

Once an auto payment has been submitted for the month, you cannot make changes to it. Changes apply to the payment that is submitted each month, such as the amount, date, or payment method:

1. To skip the next month's payment, click Skip this payment. The auto payment resumes after the skipped month.

2. To update the payment name, bank account, or credit card, click Edit in the Scheduled Payments section, update the information, then click Update.

3. To change the date the payment processes each month, click Delete in the Scheduled Payments section, then return to the Home or Payments tab and create a new auto payment.

4. To stop an auto payment completely, click Delete in the Scheduled Payments section.

Register for the owner portal, where you can pay assessments, view your balance, submit maintenance and architectural requests, view compliance notices, and see shared documents. Request access here: assuredcam.appfolio.com

Once activated, log in here: assuredcam.appfolio.com

An email address is required to create a portal account. If you cannot get access, send a General Question with your property address and email address: General Question

Your monthly statement includes instructions for registering for electronic delivery of statements and notices. Paperless delivery is more reliable than mail and saves the Association mailing costs.

Submit the Update Mailing Address form: Update Mailing Address

Allow up to 48 business hours for records to be updated.

Canyons is a gated community and the Association does not issue gate codes to owners or vendors, because shared codes cannot be monitored. There are three ways in:

1. Gate call box: visitors and deliveries call the resident from the call box, and the resident grants access by phone.

2. myQ Community app: owners can open the gate from their phone and issue guest passes to guests, delivery drivers, and service providers. See FAQ for how to set up the app.

3. Headlight gate tag: placed on owners' vehicles for automatic gate opening on arrival.

Send a General Question with the name and phone number you want displayed on the call box, and the display will be updated: General Question

Gate access now runs through the myQ Community app. Accounts are created only for the legal owners of record.

1. Download the myQ Community app from your app store.

2. Submit a general help request on this website: General Question Include your name, property address, phone number, and email address.

3. Management verifies that you are a legal owner and activates your account. You will then be able to open the gate from the app and issue guest passes.

Tenants and other residents do not receive their own accounts. The owner can issue them a guest pass.

Headlight gate tags are available only to property owners, for vehicles registered to the property address in the community. Proof of registration is required. Order one online with the Key and Access Order form and upload the vehicle registration: Key and Access Order

Only domestic animals kept as household pets are allowed, and not for commercial breeding. Reptiles, birds, rodents, and fish must be kept inside the home. Pets are not allowed in the common areas other than the private streets. Outside your home, pets must be on a leash held by someone who can control them, and owners must clean up after their pets immediately. Owners are responsible for any damage their pets cause.

Trash containers may be placed at the curb no sooner than 12 hours before scheduled pickup and must be stored out of sight no later than 12 hours after pickup. At other times, containers must not be visible from the street, other homes, or the common areas, and bags must go in lidded receptacles.

Not where it can be seen from neighboring homes or the common areas, and there is no long term outdoor RV parking. A recreational vehicle, trailer, or boat may be parked on your driveway for up to 48 hours in any 7 day period for loading, unloading, or cleaning, or kept inside a fully enclosed garage. The Board may also designate no parking areas on the streets.

One sign advertising the home for sale or rent, no larger than 24 by 24 inches, may be placed in the front yard, plus one political sign no larger than 24 by 36 inches. Other signs visible from the street or common areas need the Board's prior written approval, and no signs are allowed in the common areas.

Holiday decorations and lighting do not need design review approval if they follow the Holiday Decoration and Lighting Policy (Attachment A to the Design Guidelines). For example, Halloween displays are allowed October 1 to November 1 and Christmas displays December 1 to January 6. Lights and animated or inflatable decorations must be off by midnight, flashing or strobing lights are not allowed, and inflatables are limited to three per lot and 8 feet tall. Decorations must be removed within 14 days after the display period ends.

The full schedule is in the Design Guidelines on the Documents page: Documents

Use the Report a Violation form and include the address or nearest cross streets and, if possible, a photo: Report a Violation

With a photo, a notice can be sent right away; otherwise the violation is confirmed at the next inspection. For noise complaints, include the dates and times. Your information is kept confidential. Compliance inspections are done monthly.

For problems the HOA does not handle, contact City of Henderson Code Enforcement at (702) 267-3950.

A courtesy notice gives you 15 days to correct the violation. If it is not corrected, a hearing notice is sent and a fine may be imposed after the hearing.

Submit a Violation Response with the violation date and whether it has been corrected, is not at your property, or needs more time, or whether you plan to attend the hearing: Violation Response

Per policy, verbal responses are not accepted and violations are not discussed. All violation communication must be processed through a Help Case submission or at a hearing before the Board.

Yes, with approval first. Submit a Special Event Application at least ten (10) business days before the event: Special Event Application

Include a site plan showing the location and layout of the event, and a certificate of liability insurance listing the Association and Assured Real Estate as additional insureds. First time events such as walks, runs, or bike rides that will not follow the rules of the road also require police department assistance.

The application asks who will handle clean up and crowd control. The applicant is responsible for the actions of all guests and invitees.

No. The Association does not issue codes to vendors or owners. Owners issue passes to their guests and invitees through the myQ Community app, including a pass for a security or alarm response company.

Use a Recurring pass for a provider that needs repeated access: you choose the start and end dates and the days of the week. Share it by text message, email, or any other app, and give the provider the pass link. If a pass stops working, check its end date in the Guest Pass tab and create a new one.

In the myQ Community app, open the Guest Pass tab, tap + New, and choose the type of pass. Enter the guest's name, choose the entrance and the dates and times, then send it by text message, email, or another app.

myQ describes these pass types:

1. Delivery or quick pass: for a package, groceries, or a single visit. A delivery pass is revoked shortly after first use.

2. Temporary pass: for weekend guests or service providers who need access for a set start and end date.

3. Recurring pass: for weekly visitors such as a pet sitter, babysitter, or service company. You set the dates and the days of the week.

Tips:

- Create the pass before the visitor arrives. A new pass can take a few minutes to become active.

- Send the pass to the guest by text or email, or copy the link into the instructions of a delivery app.

- Check the end date on recurring and temporary passes if a regular visitor reports they cannot get in.

- Number of active passes and which entrances can be shared are set by the community, so some options may differ from myQ's general descriptions.

Only the legal owner has an account. Set up access first: FAQ

You can ask on the Violation Response form: Violation Response

Violations are processed per the violation policy of the Association. When a property is determined to be in noncompliance, it remains in that status until the violation is corrected. Requesting more time does not cure the violation or change its status.

If you are experiencing extenuating circumstances, continue to communicate with the HOA and take steps toward correction. These facts are considered if you request a fine waiver once the violation is corrected.

Fine waivers cannot be requested until the violation has been corrected. Once it is corrected, submit a Fine Waiver Request: Fine Waiver Request

Extenuating circumstances and your continued communication with the HOA, with steps taken toward correction, are considered when a waiver is requested. Deadlines and details are in the answer to "Can late fees or fines on my account be waived?"

Submit the Tenant Registration form with a copy of the lease: Tenant Registration

Leases must be in writing and subject to the Association's governing documents, and homes may not be rented for fewer than 30 days or for hotel or transient use. Owners are responsible for their tenants' compliance.

Property managers and anyone else representing an owner should submit the Property Manager Registration with a copy of the management agreement: Property Manager Registration

The Association does not track owner occupancy. It can only provide the number of homes with off site mailing addresses.

Submit a Community Maintenance Request with the cross streets or property address and photos: Community Maintenance Request

Please submit one request per issue. The form works on your phone so you can attach photos on the spot.

Yes. No structural addition, alteration, or improvement, and no landscaping change, may be made without prior written approval from the Design Review Committee or the Board. Do not start work until you are approved. Each exterior change needs its own separate application. Submit a Design Review Application: Design Review Application

Standards for landscaping, patio covers, pools, walls, solar panels, sheds, and more are in the Design Guidelines on the Documents page: Documents

The stucco color used throughout the community is Sherwin-Williams Spalding Gray, color code SW 6074.

Any exterior change, including painting, needs Design Review approval before work starts: Design Review Application

Yes. Pool and spa projects require a $2,000 refundable deposit, by check or money order payable to the Association, included with your Design Review Application: Design Review Application

Submit before photos of the common areas (the street from center line to curb, curbs, gutters, sidewalks, walls, and utility boxes) with the application. After the project is complete, request the refund with after photos of the same areas and photos of the completed project: General Question

Yes, in both front and rear yards, with Design Review Committee approval. Turf must be high quality, installed to the manufacturer's recommendations, and carry at least a 10 year warranty.

It depends on where the wall sits and what it separates. The CC&Rs (Section 4.9, Maintenance of Walls) say:

1. A wall located exclusively on Association property, including rockery walls and support walls in the Association's landscape and slope maintenance areas, is maintained, repaired, and replaced by the Association (Sections 4.1(g) and 4.9(a)).

2. A wall located on your lot is the owner's to maintain, rebuild, and replace (Section 4.9(b)).

3. A wall between two homes: each owner maintains the interior of the wall, and the owners share the cost of replacing it equitably (Section 4.9(c)).

4. A wall between a home and a common element or Association maintenance area: the owner maintains the portion facing the home and the Association maintains the portion facing Association property (Section 4.9(d)).

To confirm where your property line falls, check the aerial and parcel maps on the Clark County Assessor's website. Any change to a wall needs Design Review Committee approval first: Design Review Application

Perimeter wall standards are in the Design Guidelines on the Documents page: Documents

No. Dumpsters are not permitted on the street. Placing a dumpster in the street results in an immediate $500 fine from the Association. Dumpsters must be located on the owner's property and must not hang into the street.

Smaller dumpsters that fit in a yard are available from Republic Services: republicservices.com

The application fee is listed at the top of the Design Review Application: Design Review Application

The Association charges a second fee of $300 for anything other than the Standard Application. The Association adds it to your owner account once the Design Review Committee processes the application.

The meeting schedule and agendas are on the Board Meetings page: Board Meetings

Meetings are held in person at Desert Willow Golf Course or by Zoom. The location, and for Zoom meetings the meeting ID and passcode, are on each agenda. Every open meeting includes a homeowner forum.

Governing documents and policies are on the Documents page: Documents

For resale packages and lender questionnaires, order through getdocsnow.com

For other records, submit a Document Request: Document Request